Rental Terms & Conditions

Booking Terms

Version 1 · text 2

If the translations differ, the Indonesian text prevails.

1. Online booking has one option: a booking fee of Rp 1.000.000 to secure the room. You can choose a rental start date (check-in) from 2 days ahead up to 30 days ahead. For later dates, contact our team on WhatsApp.

2. While you pay the booking fee, the room is held for 60 minutes. This hold does not guarantee the room; the room is secured once the booking fee is received. If a new payment link is needed, the hold is extended once. Without payment, the hold ends automatically at no cost, and you can also release it yourself from the booking status page.

3. The booking fee is part of your initial payment: it is deducted in full from the first month of rent, and it is not a security deposit. The rest of the initial payment (first month plus security deposit, less the booking fee) must be paid by 23.59 WITA on the check-in date via Pay the balance now, or at the front desk on that date from 08.00 to 20.00 WITA. The Pay the balance now button is available as soon as the booking fee is received. The room price is locked when you book.

4. We hold this room for you until the check-in date. The booking ends, and the booking fee becomes a cancellation fee in return for the room we held, if (1) you cancel before the check-in date, or (2) the rest of the initial payment is not paid by 23.59 WITA on the check-in date. Payments we receive by 12.00 WITA, 1 day after the check-in date, still count; after that the booking is cancelled. Online payment (Pay the balance now) closes one hour before that time; after that, payment is accepted only at the front desk. Only the booking fee becomes a cancellation fee: any other payment, including the security deposit, is refunded in full.

   We send booking reminders and notices to the email address you entered on the form: email is our official channel, and WhatsApp messages are only an extra. Email reminders here means the booking fee confirmation, payment reminders, and deadline notices we send by email. If by the deadline above none of our email reminders is confirmed as delivered to your address, according to our email provider's delivery reports, that deadline is extended automatically, once, by 48 hours, and we tell you the new deadline. If none is confirmed as delivered by the new deadline either, point 5 (a mistake on our side) applies: no cancellation fee, and all payments are refunded.

   • Cancel within 24 hours after paying the booking fee, with the check-in date at least 7 days away: full refund
   • Cancel 14 days or more before the check-in date: Rp 500.000 is kept
   • Cancel less than 14 days before the check-in date, or balance not paid by the deadline: Rp 1.000.000 is kept
   • Our mistake, force majeure, or visa refused (with proof): no fee
   • Paid in full and cancelled on or before the check-in date: at most Rp 1.000.000 is kept; the security deposit is always refunded in full.
   • Paid in full but no arrival by 12.00 WITA, 3 days after check-in: at most Rp 1.000.000 is kept.

5. No cancellation fee applies, and all payments are refunded, if: (1) cancellation is requested within 24 hours after the booking fee is paid and the check-in date is at least 7 days away; (2) there is a mistake on our side: we cannot hand over the room, it is not ready, or it does not match the description, including when our payment system fails (the payment deadline is then extended once), or when none of our email reminders is confirmed as delivered by the extended payment deadline (point 4); (3) force majeure with proof, such as a disaster, an airport closure, or an official travel ban: a full refund, or one free date change if requested before the check-in date and the new date meets the date-change limits below, decided by our team; from the check-in date, a full refund only; (4) a visa refusal, supported by a written document from the relevant authority.

6. If you have paid in full and cancel on or before the check-in date, we keep at most Rp 1.000.000; the rest of the rent and the full security deposit are refunded. Your rental period starts on the check-in date you chose even if you arrive later, and the invoice for the following month is only issued after your arrival is recorded.

7. If you have paid in full but do not arrive or contact us by 12.00 WITA, 3 days after the check-in date, the booking is cancelled and your payment is refunded less at most Rp 1.000.000. Letting us know before that time can postpone the cancellation.

8. Changing the check-in date: once free of charge if requested at least 3 days before the check-in date, at most 14 days later than the original date and within 30 days of the request, at the same price. Moving the date earlier is always possible when the room is free, and does not use up your free change. From the check-in date onwards, the date cannot be changed. Our team makes the change.

9. Keys are handed over at the front desk from 08.00 to 20.00 WITA, after we check your ID and you sign the rental agreement. If you arrive after the desk closes, you receive your keys the next day from 08.00, and your rental period still starts on the check-in date. Night security staff do not accept payments.

10. Refunds are processed by our team within 7 working days (QRIS, e-wallets, cards) or 14 working days (Virtual Account, transfer, cash) after the cancellation is decided. Money is sent to an Indonesian bank account in the name of the person who booked. If that person has no Indonesian bank account, the refund is given in cash at the front desk, or returned to the original payment source through Xendit where the method allows it; for these two routes the timing is agreed with you in writing.

11. Your agreement to these terms, including the balance and deadline shown on the form, the terms version, the time of agreement, your device IP address, and the delivery records of our reminders, are stored as a record.

12. Cancellations and date changes are requested through the booking status page (Request cancellation button) or our team on WhatsApp, and are carried out by our team. The recorded time of your request is used to calculate any fee. Your first request through the Request cancellation button gets a number straight away, and we send its confirmation to your email with the recorded time of the request (WITA), the deduction, and the amount refunded.

Nightly Stay Terms

Version 1

If the translations differ, the Indonesian text prevails.

These apply to nightly stays booked directly with Sada — at the front desk, by WhatsApp, or by phone. Each booking keeps the terms in force when it was made; later changes to these terms do not change your booking. All times are WITA.

1. Free cancellation until 14.00 WITA the day before arrival.

2. After that, a cancellation fee of 1 night applies — never more than you have paid; the rest is refunded.

3. Check-in from 14.00, check-out by 12.00 WITA. Bookings without at least 1 night paid are held until 18.00 WITA on arrival day.

4. Changing dates before arrival: your booking can be moved to other dates on which the room is available, or shortened. If the arrival date changes, every night uses the nightly rate in force for the new arrival date. Nights released by a move or a shorter stay are free if you tell us by 14.00 WITA the day before the first night you release.

5. After that fee-free deadline, you may still move your dates once without a fee if the number of nights does not go down and we receive your request before 14.00 WITA on the original arrival date; your fee-free deadline then stays that of the original booking, so a later cancellation or change before arrival that releases nights carries a fee. Otherwise a change fee of 1 night applies — never more than the nights you release or than you have paid. Your payments stay on this booking, and any excess is refunded when the stay ends.

6. Leaving early: nights you no longer use are free if you tell us by 14.00 WITA the day before the first night you release. After that, a cancellation fee of 1 night applies — never more than the nights you release — and we refund the rest at check-out.

7. Adding nights at the end of your stay — before arrival or during it — carries no extra fee as long as the room is still available: extra nights use the same nightly rate as your stay.

8. If you do not arrive and do not contact us, we hold the room until 12.00 WITA the next day if you have paid at least 1 night, or until 18.00 WITA on arrival day if you have not. After that the booking is cancelled with a cancellation fee of 1 night — never more than you have paid — and we refund the rest.

9. Refunds: if the whole refund is no more than the cash you paid at the front desk, we refund it in cash at the front desk. Any other refund — including every refund made as an exception, such as a waived fee — is sent by bank transfer to an account in the booker’s name, within 3 working days after the booking is cancelled or you check out.

10. There is no cancellation fee, and we refund everything you paid, if we cannot hand over the room or it is not as booked because of Sada’s fault, or if you are prevented by force majeure such as a natural disaster, illness, or a death in the family — tell our team and show proof.

11. Bookings made through a third-party booking app or site (OTA) follow the cancellation terms of the channel you booked through.